Frequently Asked Questions
With all you are going through, we understand you have questions. We are happy to help in anyway possible. Some of the questions most asked to us include:
1) Contact us so that we can discuss your vision for your loved one’s grave marker.
2) A design proof will be created within 24 hours and emailed to you for you to review. Unlimited revisions can be made until you are happy with the design.
3) An invoice is email to you and once it is paid, your order goes into production.
4) Once the grave marker is completed, it is immediately delivered to the cemetery.
5) The cemetery installs the grave marker.
We will have a design proof for you to review within 24 hours. After the proof is approved, production takes 6 to 8 weeks. As soon as your order is completed, we deliver it to the cemetery and their staff will install it.
A setting fee, also called an installation fee, is a fee charged by the cemetery for installing the grave marker for your loved one. We prefer to collect the setting fee on your invoice so that we can coordinate delivery with the cemetery as soon as your order is completed.
Yes. We can match any design no matter if it is something that has already been made or a picture of something that you found that you like. Let our design team know what you want, and we will create it for you.
Yes. We offer color or black & white porcelain photographs for all our designs. Also, we can add any custom emblem. There is an additional charge to add photographs, but all emblems are included for free.
Yes. We design grave markers in all languages for no additional fee. If there are special characters, let us know and we will add them to your design.
We are based in Pasadena, CA but we serve all of the following Southern California counties:
Los Angeles County, Orange County, Riverside County, San Bernardino County, Ventura County, Santa Barbara County, San Diego County, San Luis Obispo County, Kern County
